As client expectations continue to rise and competition intensifies, agencies are rethinking how their teams work.
Watch this on-demand discussion with an expert from the Agents Council for Technology (ACT) exploring how modern agencies are amplifying their impact.
Hear how leading agencies benchmark performance, reduce inefficiencies, and align workflows with key moments in the customer journey—and how you can apply these strategies within your own organization.
You’ll gain actionable insights on:
- Back Office Transformation: See how automated workflows reduce manual tasks for service teams, allowing them to focus on delivering value from onboarding through renewal.
- Front Office Transformation: Learn how producers can overcome operational drag and improve outcomes by aligning sales efforts with customer touchpoints.
Whether you’re looking to improve internal processes or elevate client-facing interactions, this session offers practical strategies to help your agency thrive well beyond 2026.