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Want to Improve Customer Satisfaction?

Whether you’re a benefits shop or P&C agency, customer service is always a priority.

Enhance the Customer Experience

With all the tasks you have on your plate, it can be difficult to think of new, innovative ways to improve customer satisfaction. Besides offering superior customer service during calls or meetings, it is key that your clients associate your agency with tasks beyond just quoting, pricing and renewals. By providing technology and resources to help clients solve their day-to-day business challenges, you can elevate your role and become a trusted advisor when it comes to areas like compliance, HR support and employee training.

Demonstrate your value by providing robust HR support and expertise.

Serve as an extension to your clients’ HR department and boost customer satisfaction.

Provide Robust HR Intelligence

Become your clients’ go-to resource for everything HR. Whether they need help with hiring, onboarding, terminations, or sample policies and checklists, the HR Content Library in MyWave™ has all the resources you need to provide your clients with the information they need to do their jobs more effectively.

Leverage Interactive HR Tools

Prove how your agency is different than the shop down the street. Use our interactive HR tools—including the Custom Job Description Builder, Interview Question Builder and and the Performance Review Builder in MyWave—to solve your clients’ unique business challenges and fulfill more of their HR needs.

Create Custom Employee Handbooks

A well-written employee handbook can cost employers thousands of dollars to create from scratch. Save your clients’ time and showcase your value by offering them our Employee Handbook Builder in MyWave. With this tool, your clients can create custom employee handbooks from 180 different templates simply by answering a few quick questions.

Provide access to online, interactive compliance resources and tools.

Help solve your clients’ compliance questions and reduce their risks for fines and penalties.

Deliver Attorney-Backed Compliance Resources

99% of clients say it’s important that their broker provide compliance-related assistance. Whether you’re looking for help with the FMLA, COBRA, federal posters or OSHA, MyWave has the tools you need to add value to your client relationships without adding to your workload.

Offer ACA & Health Plan Compliance Help

Provide your clients with an on-demand resource to answer their pressing compliance questions. Leverage the ACA Reporting and Health Plan Compliance Calendar in MyWave to make sure your clients stay on top of their ever-changing health plan requirements.

Simplify ERISA Wrap Compliance

Take the guesswork out of ERISA wrap requirements by using Wrap360™, our interactive online SPD and wrap plan generator tool, to save your agency valuable time. Our Wrap360 solution is maintained by experienced attorneys and a major ERISA law firm so you can rest assured you’re always getting the most up-to-date information.

Differentiate your agency by offering unique, value-added services.

Set yourself apart from the competition by offering valued-added services all year long to strengthen your client relationships.

Provide Access to an HR Hotline

Many employers lack sufficient HR resources. With our HR Hotline, you can offer your clients access to a team of experienced HR professionals that can answer their top HR questions. Experts have a range of certifications and average more than 15 years of experience.

Identify Risk Exposures

Demystify OSHA compliance for your clients. Use the OSHA Log in MyWave to help clients track incidents, generate OSHA-mandated reports and create forms—all in a secure, cloud-based environment with 24/7 access.

Offer Salary Benchmarking & Total Compensation Tools

In today’s tight labor market, it’s essential that you’re doing everything possible to help your clients retain and attract top talent. By providing clients with access to the Salary Benchmarking and Total Compensation tools in MyWave, you can help them better manage employee compensation.

Streamline open enrollment and improve client employee communication.

Reduce your clients’ administrative burden by providing an online enrollment and support platform.

Leverage a Companywide Communication Portal

Minimize the amount of questions your clients’ HR team has to answer by using HRconnection’s communication portal. HRconnection® provides an online location to house company info, policies and HR resources, as well as vacation and PTO tracking.

Relieve Your Clients’ HR Burden

New hires, terminations and life events must all processed in a timely manner. HRconnection makes it easy for your clients so they don't have to worry about losing track of an HR task again.

Simplify the Enrollment Process

Open enrollment can be an extremely stressful time for you and your clients. Offer guidance and minimize errors by using HRconnection’s rules-based elections. Get election data customized to meet carrier needs.

Offer a Paperless Enrollment Option

Go green this enrollment season by offering your clients a paperless enrollment option. With HRconnection, you can reduce the administrative burden on your clients by offering them preloaded plans and forms, customizable benefit items and an e-signature option.

Improve employee training and safety.

Help your clients’ promote a safer and more educated workforce by providing an online learning management system (LMS).

Provide Access to an Online LMS

75% of employers say it’s important that their broker offer an online LMS for employee education and safety. Meet and exceed this market need by offering clients access to Zywave Learning™, our very own LMS, which features more than 200 courses on topics like workplace safety, cyber security and HIPAA.

Offer Robust Training Reports

Easily demonstrate the value of your training solution by using the robust reporting tool and dashboard in Zywave Learning. With this reporting, employers can track compliance with government-mandated training requirements, helping to ensure nothing slips through the cracks.

Offer Sexual Harassment Prevention Training

One-fifth of American adults have experienced sexual harassment at work. Help your clients promote a safer workplace by offering them the employee and manager sexual harassment prevention training courses available in Zywave Learning.

Learn more about the wide range of client service solutions Zywave offers for benefits and P&C brokers