Heather Guntrum

Chief Customer Officer
Heather joined Zywave in 2021 and leads the services and support organization, delivering excellence and innovation to Zywave partners as the Chief Customer Officer. With her at the helm, our services and support game is stronger than ever, providing superior service and expert business consultation to our amazing clients. Heather has an impressive track record scaling services and support delivery and leading the customer journey for a variety of global software companies, most recently as the Customer Success Officer at Alfresco. Earlier in her career, she served as both Vice President of Customer Success and vice president of global partnerships at SDL, where she created new customer success methods and expanded operations into emerging markets. When she isn’t creating raving fans at work or traveling the world, you can find Heather baking in the kitchen or supporting organizations that fight poverty and bring childhood education to developing countries.  

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