Zywave® Professional Services Cancellation Policy

Cancellation of Registration for Live Web Based Training

By Customer

Customer shall notify Zywave of any cancellation or intent to reschedule by contacting their project manager. In the event Customer notifies Zywave of its intent to cancel or reschedule a registrant's attendance at Zywave Training less than twenty-four (24) hours prior to the date training is scheduled to begin, Customer shall be rescheduled for the next available regularly scheduled session. Zywave reserves the right to assess a penalty for Customers that repeatedly cancel within the twenty-four (24) hour cancellation window.

By Zywave

Zywave reserves the right to cancel or reschedule training. Zywave will notify registrants of any cancellation or change in schedule by contacting them at the email address provided at the time of scheduling. In the event Zywave notifies registrants of its intent to cancel or reschedule Zywave Training less than twenty-four (24) hours prior to the date training is scheduled to begin, Zywave shall schedule a make-up training session for the next possible date.

Cancellation of Client Facing Webinar

By Customer

Customer shall notify Zywave of any attendee cancellation, in whole or in part, or intent to reschedule training for their clients by contacting their training coordinator. In the event Customer notifies Zywave of its intent to cancel or reschedule less than twenty-four (24) hours prior to the date training is originally scheduled to begin, Customer shall be rescheduled for the next available regularly scheduled session and Customer shall pay Zywave a cancellation fee in the amount of 25% of the total fees associated with the scheduled training session that has been canceled or rescheduled.

By Zywave

Zywave reserves the right to cancel or reschedule training. Zywave will notify registrants of any cancellation or change in schedule by contacting them at the email address provided at the time of registration. In the event Customer has submitted payment for training fees, Zywave shall promptly refund all training fees paid to Zywave or shall issue a credit, at Customer's option.

Cancellation of Onsite Training at Zywave

By Customer

Customer shall notify Zywave of any cancellation or intent to reschedule by contacting Partner Support at support@zywave.com or 866-499-9283. In the event Customer notifies Zywave of its intent to cancel or reschedule a registrant's attendance at a training session scheduled at Zywave’s offices less than ten (10) business days business prior to the date training is scheduled to begin, Customer shall pay Zywave a cancellation fee in the amount of 25% of the total fees associated with the originally scheduled training session. In the event Customer has submitted payment for training fees, Zywave shall promptly refund all training fees paid to Zywave, less the cancellation fees due, or shall issue a credit, at Customer's option.

By Zywave

Zywave reserves the right to cancel or reschedule training. Zywave will notify registrants of any cancellation or change in schedule by contacting them at the email address provided at the time of registration. In the event Zywave notifies registrants of its intent to cancel or reschedule Zywave Training less than ten (10) business days prior to the date training is scheduled to begin, Zywave shall reimburse Customer only for any change fees associated with re-booking airline tickets incurred by Customer for employees scheduled to attend training. Zywave's obligation to reimburse Customer for change fees shall not exceed two hundred dollars ($200) per Customer employee. In the event Customer has submitted payment for training fees, Zywave shall promptly refund all training fees paid to Zywave or shall issue a credit, at Customer's option.

Cancellation of Training at Customer Location

By Customer

Customer shall notify Zywave of any cancellation or intent to reschedule by contacting their project manager. In the event Customer notifies Zywave of its intent to cancel or reschedule a registrant's attendance at Zywave Training less than ten (10) business days prior to the date training is scheduled to begin, Customer shall reimburse Zywave in an amount equal to any nonrefundable travel expenses incurred by Zywave.

By Zywave

Zywave reserves the right to cancel or reschedule training. Zywave will notify registrants of any cancellation or change in schedule by contacting them at the email address provided at the time of scheduling. In the event Zywave notifies registrants of its intent to cancel or reschedule Zywave Training less than ten (10) business days prior to the date training is scheduled to begin, Zywave shall reimburse Customer only for any change fees associated with re-booking airline tickets incurred by Customer for employees scheduled to attend training. Zywave's obligation to reimburse Customer for change fees shall not exceed two hundred dollars ($200) per Customer employee.

Training Information and Contacts

Review training options on Zywave University or contact our Partner Support team at 866-499-9283.