Zywave Listens: Results from Our Latest Partner Survey

Monday, September 9, 2019
Written By
Katie Conley
Senior Vice President, Customer Success

We recently launched our biannual survey asking our partners about their experience with Zywave. This survey helps us measure how likely our partners are to recommend Zywave to a friend or colleague. It also helps us see what we’re doing well and what we could do better.

Launching a survey like this is always exciting, as it helps us get lots of valuable feedback directly from our partners. So, thank you to everyone who completed it. We know you’re busy and your inbox is flooded with similar requests, so we appreciate you taking the time.

We had a lot of responses to sort through, which, of course, is always a good problem to have! As we continue to grow as a company, we want to continue to be transparent and share what we’re working on behind the scenes. After all, there’s nothing more frustrating than taking the time to fill out a survey online and watching it disappear into cyber space, never to be seen again.

What We Learned

Below are some of the high-level takeaways from our partners and their peers, and the initiatives we are implementing as a direct result of that feedback. And this is just the start. Our team is continuing to review the data to determine additional areas where we’re doing well and opportunities for improvement.

This image depicts some of the key takeaways from our survey regarding content, product enhancements, and product implementation.

Again, this is just a small sample of the feedback we received, but we wanted to share some reoccurring themes and steps we’re taking as a result. And while some of these changes are already in the works, others will be added to our future roadmaps and product plans.

So stay tuned for more exciting updates—and thanks again to everyone who took the survey!

About the Author

Katie Conley is the Senior Vice President of Customer Success and Services at Zywave. Katie has more than 19 years of experience in the customer service, technology and insurance sectors, and she’s always looking for new ways to improve customer satisfaction. Katie first joined Zywave back in 2000 and now leads our entire services and support team (100+ employees).

 

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