Video: Ross Shafer on customer service
In this video, motivational speaker Ross Shafer speaks about what customers really want from their service representative: customer empathy.
Eight steps to wowing prospects
Preparing for that first prospect meeting? These eight steps are designed to ensure that you achieve your primary goal—securing a second meeting.
Winning Strategies: It’s tough decision time—Are you prepared?
In this comprehensive article, Roger Sitkins, CEO of Sitkins International, discusses what difficult changes successful agencies need to make to excel in today's market.
Wow, this economy rocks!
No, I’m not brain dead, but after spending a few weeks talking to brokers, I feel I need to speak...
Video: How important is being friendly?
Jeffrey Gitomer explains why being friendly is one of the top three qualities to have in sales. And find out about the real relationship between friendly staff and loyal customers.
Success story: Small agency garners big rewards with Zywave
Darryl Fawcett, CLU, ChFC, President of The Fawcett Group, has always had unwavering faith in his Houston, Texas-based employee benefits firm, but was resigned to believing that his small agency lacked the manpower and resources to compete with the bigger firms.
Video: Ultimate customer service story
Being memorable to your clients does not need to take much - your gestures do not need to be grand and a little act of kindness can go a long way.
In the news: Wright follows new two-fold business model
Bryan Wright, president of Denver-based The Wright Group Services, talks with a reporter at the Denver Business Journal about how his Zywave® tools helped even the playing field with large competitors and allows his small firm to focus on selling its personalized client services.