Zywave’s new Services Catalog showcases the breadth of support offered through partnership.
Milwaukee, WI Feb. 2, 2017—Zywave, a leading provider of software solutions for insurance brokers, today announced the launch of Zywave’s Services Catalog—a comprehensive look into the variety of services provided through Zywave’s support teams. Services such as personalized training and onboarding, prospect meeting preparation, client demos, and customized reports and benchmarking are available and fully supported by Zywave’s dedicated team of professionals. The majority of services are included when becoming a Zywave customer, and are available at no additional cost.
“We’re here to make sure that our partners (customers) succeed after they’ve made their investment,” said Melanie Harris, Director of Professional Services at Zywave. “We want our future and current partners to know that when you partner with Zywave you’re not only getting technology solutions, you have a whole team behind the scenes getting you up and running, troubleshooting and executing, and offering one-on-one consultation to ensure long-term success with your Zywave tools. We designed the Services Catalog to make it easy for our partners to understand all the ways that they can take advantage of our experts, so that they can maximize their return on investment.”
The catalog features self-service, consultative, virtual and custom services. It clearly identifies all the services available in the areas of HR, compliance and legislation, safety and risk management, and analytics. Additionally, it breaks down available services by product and business line.
Zywave’s Support and Services Experts
Zywave has dedicated teams that provide specialized support to meet a variety of partner needs. Below are the dedicated teams that all partners have access to:
- Professional & Data Services: Rollout and implementation made easy with dedicated project managers and experts who train agency staff, configure and set up sites, and leverage data analytics to generate actionable reports.
- Partner Support: Available via live chat, phone and email, these people tackle technical questions and help troubleshoot everyday problems and answer questions.
- Partner Relations: One-on-one strategic consultants focused on driving agency utilization of Zywave tools, providing advice and recommendations for prospecting initiatives, and helping with ongoing client engagement.
“Investing in Zywave goes beyond the software—it’s a partnership,” said Dave O’Brien, Zywave’s CEO. “Brokers know that they have to invest in technology in order to keep pace with competition and take advantage of growth opportunities in the market. The issue is often that they don’t have the back-end, ongoing support to implement and execute the technology that they purchase. This is what makes Zywave different. We invested in creating and publishing the Services Catalog because it’s critical that our partners know about our extensive service offerings, and take advantage of our vast support teams, so they get the highest return on their investment in Zywave as possible.”
Support and services listed in the new Zywave Service Catalog are available exclusively through Zywave. See full catalog.